Krause & Kinsman Law Firm

"Clients consistently praise legal representation for its dedication to achieving favorable outcomes, particularly in complex cases like the Camp Lejeune Water Lawsuit. Despite the satisfaction with the *potential* for financial recovery, a significant recurring concern is the **lack of effective communication and transparency** from the firm. Many clients report difficulty reaching their attorneys, receiving repetitive requests for information already provided, and experiencing prolonged delays in settlement disbursements, leading to frustration and a feeling of being undervalued. Specifically, clients highlight the **poor responsiveness and inconsistent case management** as major detriments to their experience. There's a prevalent sentiment that the firm struggles with internal organization, requiring clients to repeatedly explain their situations and resubmit crucial documents. This creates a perception that the firm lacks a sense of urgency and genuine care for the pressing needs of its clients, particularly those who are veterans or have significant service-connected disabilities. Ultimately, while the initial engagement may be driven by the promise of justice and compensation, the overwhelming feedback indicates a"