Horwitz, Horwitz and Associates, Ltd.

"This collection of reviews reveals a significant disparity in client experiences, highlighting both exceptional service and deeply disappointing outcomes. While some clients lauded the firm's attorneys as world-class, praising their knowledge, efficiency, and the friendly, responsive nature of the staff, particularly mentioning Carmen's prompt and accurate assistance, others encountered considerable frustration. Clients who had positive interactions reported feeling at ease from their initial contact, benefiting from top-tier legal representation and a supportive atmosphere. However, a recurring theme among negative reviews centers on a lack of communication and prolonged case inactivity. Some clients expressed dissatisfaction with attorneys who appeared disengaged or hesitant about their case's strength, leading to prolonged periods without updates and the need for frequent self-advocacy. These contrasting experiences suggest that while the firm possesses the capacity for outstanding client support and successful case resolution, there are critical areas regarding consistent communication, proactive case management, and timely action that require significant improvement to ensure a uniformly positive client journey."